Shipping and returns
Shipping costs
| Destination | 1 pair | 2 or more pairs |
|---|---|---|
| Netherlands | €4.95 | Free |
| Belgium, Germany and France | €9.95 | €12.95 |
| Other EU countries | €9.95 | €14.95 |
| Switzerland, Norway, Iceland, Andorra, San Marino, Serbia, Moldova, Gibraltar and the Faroe Islands | €19.99 | €19.99 |
Order two or more pairs for delivery in the Netherlands and shipping is free automatically. You will always see the shipping cost in your cart before you pay.
One or two pairs within the Netherlands, or a single pair elsewhere in the EU, come as a letterbox parcel, so you do not need to be in. Larger orders, and everything going outside the EU, come as a standard parcel to your door. If you are out, it goes to a neighbour or a pick-up point.
If you live outside the EU, your parcel has to clear customs in your country. Import duties, VAT and clearance charges are your responsibility and are usually collected on delivery. They are not included in the price or the shipping cost.
Delivery times
Order on a working day before 17:00 and your parcel leaves the same day. Delivery then usually takes 1 to 2 working days in the Netherlands and Belgium, 2 to 4 working days to Germany, 3 to 7 working days elsewhere in the EU and 5 to 10 working days outside the EU. These are estimates rather than guarantees: once the parcel is with the carrier, it is out of our hands.
You will receive an email with a tracking code as soon as your order has shipped.
Returns
You have 14 calendar days to change your mind, starting the day after you receive your order. Within that time you can cancel your purchase without giving a reason.
How it works
- Tell us within 14 days, by email at info@sitrwear.nl or on WhatsApp. A message with your order number is all we need.
- We send you the returns address.
- Send the item back, securely packed, within 14 days of telling us.
- Once it arrives, you get your money back within 14 days, using your original payment method.
Hygiene conditions
Our shorts are worn next to the skin, so a few extra conditions apply, as they do with underwear and swimwear:
- Trying on is fine; wearing is not. Try the item on briefly and over your underwear, just as you would in a shop.
- The item must come back unworn and unwashed, in its original condition, with all labels and swing tags still attached.
- If there are visible signs of wear, odours or missing labels, we may refuse the return and send the item back to you at your expense.
Return costs
You pay the cost of sending the item back. We do refund the shipping you paid on your order, as the law requires when you withdraw from the whole order.
Exchanging for a different size
We treat an exchange as a return plus a new order. Tell us about the return, place a new order, and we will refund the first order as quickly as we can. That way the right size reaches your doormat sooner than if we waited for the return to arrive.
Item damaged or not what you ordered?
Tell us within two months of noticing the problem, ideally with a photo, and we will put it right with a replacement, a repair or a refund. The full terms are in our terms and conditions.