Free shipping on two pairs within the Netherlands

Terms and conditions

These terms and conditions apply to all orders placed via sitrwear.nl. Last amended on 1 November 2026.

Article 1. Definitions

  • Trader (ondernemer): SITR., registered with the Dutch Chamber of Commerce (Kamer van Koophandel, KvK) under number 42135491, VAT identification number NL869880202B01, reachable via info@sitrwear.nl and 085 369 6261.
  • Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the trader.
  • Product: the Islamic sports and swim shorts for men offered by the trader, including styles with integrated leggings.
  • Distance contract (overeenkomst op afstand): the contract concluded via the webshop at sitrwear.nl.
  • Webshop: the ordering environment at sitrwear.nl.

Article 2. Applicability

These terms and conditions apply to every offer made by the trader and to every distance contract concluded. Before the contract is concluded, the text of these terms and conditions is made available to the consumer. By placing an order, the consumer accepts these terms and conditions.

Article 3. Offer and formation of the contract

  1. The offer on the website is without obligation and applies while stocks last.
  2. Obvious mistakes or errors in the offer do not bind the trader.
  3. The contract is concluded at the moment the consumer completes the order in the webshop and the payment has been completed.
  4. The trader confirms receipt of the order by email without delay. As long as that confirmation has not been sent, the consumer may dissolve the contract.
  5. If an ordered item unexpectedly cannot be supplied, the trader will contact the consumer and the amount paid for that item will be refunded within 14 days.

Article 4. Prices and payment

  1. All prices stated are in euros. The trader is exempt from VAT (omzetbelasting) and therefore does not charge VAT. The price the consumer sees is the amount the consumer pays.
  2. The stated prices exclude shipping costs, unless expressly stated otherwise. For an order of two or more items with a delivery address within the Netherlands, no shipping costs are charged. For other destinations, the shipping costs stated on the Shipping and returns page apply.
  3. For delivery outside the European Union, import duties, taxes and clearance charges of the country of destination are payable by the consumer. These are not included in the price or the shipping costs.
  4. The shipping costs are clearly shown in the cart and on the checkout page before the order is completed.
  5. Payment is made in advance via the webshop. The trader accepts iDEAL, Bancontact, credit card and Apple Pay. Payment is processed by Mollie B.V.; the trader does not receive or store any payment details.
  6. The consumer is obliged to report any inaccuracies in the details provided to the trader immediately.
  7. If a payment is not completed, no contract is concluded and the order is not processed.

Article 5. Delivery and performance

  1. The trader exercises the greatest possible care when receiving and executing orders.
  2. The place of delivery is the delivery address the consumer has provided in the webshop.
  3. Orders placed and paid for on a working day before 17:00 are shipped on the same working day. The trader aims for delivery within 1 to 2 working days in the Netherlands and Belgium, 2 to 4 working days in Germany, 3 to 7 working days elsewhere in the EU and 5 to 10 working days outside the EU. The stated periods are indicative and are not strict deadlines (fatale termijnen).
  4. The trader sends a confirmation with track & trace as soon as the order has been handed over to the carrier.
  5. The risk of damage or loss passes to the consumer at the moment of delivery.
  6. If delivery is delayed, or if an order cannot be carried out or can only be carried out in part, the consumer will be notified as soon as possible.

Article 6. Right of withdrawal and returns

6.1 Cooling-off period

The consumer has the right to dissolve the contract without giving reasons within 14 calendar days of receiving the product, in accordance with Article 6:230o of the Dutch Civil Code (Burgerlijk Wetboek). The cooling-off period starts on the day after the consumer has received the product.

6.2 Exercising the right of withdrawal (herroepingsrecht)

The consumer gives unambiguous notice of withdrawal within the cooling-off period by email (info@sitrwear.nl) or WhatsApp (085 369 6261). A message stating the order number and that the order is being returned is sufficient. The consumer may also use the model withdrawal form from Annex I(B) of Directive 2011/83/EU, but is not required to. After giving notice, the consumer has 14 days to send the product back.

6.3 Hygiene conditions

Because of the nature of the products, sportswear and swimwear worn directly against the skin, additional conditions apply:

  • The product may only be tried on in the same way as in a physical shop: over underwear and briefly.
  • The product is returned unworn, unwashed and in its original condition, with all labels and swing tags still attached.
  • In the event of visible signs of wear or use, odours, missing labels or other hygiene-related deviations, the trader reserves the right to refuse the return in whole or in part and to send the product back at the consumer’s expense.

6.4 Return costs

The direct costs of returning the product are borne by the consumer. The consumer packs the product adequately to prevent damage during transport.

6.5 Refund

The trader refunds the full purchase amount, including the standard shipping costs paid by the consumer, within 14 days of receiving the notice of return, provided that the product has been received back or the consumer demonstrates that the product has been sent back. The refund is made using the same means of payment that was used for the purchase, unless otherwise agreed. No costs are charged for the refund.

Article 7. Warranty and conformity

  1. The trader guarantees that the products conform to the contract, to the specifications stated in the offer and to the reasonable requirements of soundness and usability.
  2. The consumer reports defects within two months of discovering them, preferably with a photo.
  3. The trader chooses, in consultation with the consumer, between replacement, repair or a full or partial refund.
  4. The warranty lapses in the event of improper use or failure to follow the washing instructions.

Article 8. Complaints procedure

  1. The consumer submits complaints, fully and clearly described, by email or WhatsApp.
  2. The trader gives a substantive response to complaints within 14 days. If handling the complaint requires more time, the consumer receives a message within that period with an indication of when a response can be expected.
  3. If the parties cannot resolve the matter together, the consumer may submit the dispute to the competent court.

Article 9. Personal data

The trader processes personal data in accordance with the General Data Protection Regulation (GDPR, in Dutch: Algemene verordening gegevensbescherming). Data is used solely to perform the contract and is not shared with third parties, except where this is necessary for performance, such as with the payment service provider and the carrier, or where a legal obligation requires it. See the privacy policy for the full description.

Article 10. Cookies and website statistics

  1. The trader places necessary cookies to make the webshop work: for the cart, the checkout, the payment and remembering the cookie choice. No consent is required for these.
  2. Only after explicit consent via the cookie banner does the trader place marketing cookies from Meta (Facebook and Instagram) and TikTok. In doing so, the IP address, browser data, the pages visited and the steps in the ordering process (viewing a product, adding to the cart, starting checkout and completing an order) are shared with these parties, so that the trader can see through which advertisement visitors find the webshop.
  3. Only after explicit consent does the trader place analytics cookies from Google Analytics 4, which measure the number of visitors, the pages viewed and where the visits come from. Without consent, no analytics cookie is placed and Google receives only a cookieless signal from which the visitor cannot be identified.
  4. For a completed order, the trader also sends data to Meta from its own server. The email address, phone number, name, postcode and town or city are irreversibly hashed (SHA-256) beforehand; Meta never receives this data in readable form.
  5. For users in the EU, Meta, TikTok and Google act through their companies in Ireland. Their parent companies are established outside the European Economic Area, and transfers to the United States take place on the basis of the EU-US Data Privacy Framework and the standard contractual clauses adopted by the European Commission.
  6. Refusing has no consequences: ordering and paying work exactly the same. The choice is stored for six months and can be changed at any time via the cookie preferences link at the bottom of every page.
  7. The consumer has the right to access, correct and delete data and may lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). Requests can be sent to info@sitrwear.nl.

Article 11. Applicable law

Contracts between the trader and the consumer are governed exclusively by Dutch law. Disputes are submitted to the competent court in the district where the trader is established, without prejudice to the consumer’s right to turn to the court that has jurisdiction by law.

Contact details

  • SITR.
  • Chamber of Commerce (KvK) 42135491
  • info@sitrwear.nl
  • 085 369 6261